WE ARE A WORLD SIZE CONTACT CENTER
We integrate cutting-edge technological tools, highly qualified human talent and an innovative approach to offer incredible experiences.
GENESYS PureCloud is an all-in-one collaboration solution that unifies communications between employees and customers to create exceptional customer engagement; It is fast to implement, intuitive and easy to use.
WE COMPLY WITH THE HIGHEST INTERNATIONAL STANDARDS IN DATA PROTECTION AND COMPUTER SECURITY
ISO / IEC 27001 - Information security. Confidentiality, Custody, Non-disclosure and No loss of information - Connectivity in the service of up to 97% per year - Operation 7/24/365 - Planned recovery in case of disasters - Computer systems: operation from physical to the cloud and vice versa - Hardware : redundant contingency equipment - Physics: BIS facilities arranged and adequate to continue service in the event of a disaster.
ISO 9001 - Quality in services. Documented processes and procedures - Professional and multidisciplinary Human Resource - Bilingualism - Cutting-edge technology - Presentation of reports regarding productivity, efficiency and effectiveness of services - Continuity in campaigns - Continuity of its processes - Traceability in processes.
WE OFFER TECHNOLOGICAL COMPLEMENTS AND ADDED VALUE TO OUR CUSTOMERS
Tools that allow your sales, marketing and service teams to collaborate throughout the life cycle of their clients, to provide more valuable and memorable experiences, each based on predictive insights, without the drawbacks of manual data entry.
SuiteCRM: Won 2015 BOSSIE Award and 2016 BOSSIE Award for Best Open Source CRM .Infoworld and has emerged as a new leader in open source CRM. & Quot; The award had been won by SugarCRM for 8 years. Four-time winner of the PCMag Business Choice Award for customer experience.
We have a learning management system called Moodle used to create fully customized learning environments.
Connect, process and generate reports easily using the unified and scalable platform for self-service and intelligence Business (BI) Power BI.